Refunds & Returns Policy
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
– you do not receive them within the guaranteed time (60 days not including 2-5 day processing)
– you receive the wrong item
– you do not want the product you have received (but you must return the item at your expense and the item must be unused
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- * You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on the Contact Us page.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Contact@eLzou.com and send your item to: warehouse.
To return your product, you should mail your product to: warehouse
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.